FAQ

Frequently asked questions

We put together a list of the most popular (and important) questions we’ve been asked – we hope you find the answers you’re looking for.

Popular questions

Once your campaign has been set up, we immediately begin working on your account. Given the organic nature of our service and your growth, you can expect to start seeing results in about 12-24 hours.

Absolutely. Our service uses genuine marketing techniques to deliver real growth to your account. We work well within the constraints of Instagram and we do everything possible to ensure that your account is both safe and secure while using Social Stars.

Unlike most of our competitors, we do not sell you fake followers. We’ve spent years developing specialized marketing techniques to help you see real, targeted growth with genuine, active followers – so yes, your followers are real.

Managing your account

Our service is completely hands-free and is fully-managed by your growth specialist – this means they are monitoring your campaign and continuously optimizing your targets to ensure that your growth is maximized. Therefore, we do not currently provide access to a dashboard.

However, if you’d like to make any changes to your account or your targets, or if you’d like to see a snapshot of your results to see how well your campaign has been performing, our growth specialists are on standby and can help you with any of these requests. Simply send an email to: hello@thesocialstarz.com and someone will be available to help you.

Simply reach out to your growth specialist at hello@thesocialstarz.com and they will be able to update or remove your current targets, add new targets, adjust your campaign settings, and answer any other questions you may have about your account, campaign, or growth.

Yes – you may use your Instagram account as you normally would while using Social Starz. However, your growth specialists work hard to ensure that your account is performing the necessary actions to maximize your growth, therefore, we recommend that you keep your own engagement (liking a lot of photos) to a minimum, allowing our team to maintain a safe level of engagement for you.

Yes – you may set your account to private. If we find that your privacy is affecting your growth, we may suggest switching to a public profile. But this is on a case by case basis and typically private accounts do not affect your performance while using Social Starz.

Absolutely not. The followers you gain as a result of using Social Starz are real and follow you because they are genuinely interested in your content. They will not disappear when you stop using Social Starz.

Billing & subscription

If you want to cancel your subscription, simply send an email to hello@thesocialstarz.com with your request. We will respond to your inquiry within 24 hours.

As a reminder, your service will continue until the end of your billing cycle. For example, if your billing cycle ends on the 31st, but you sent a cancellation request on the 15th, even though your subscription will be terminated on the 15th, you will continue to see growth until the 30th. If you’d like to stop the service immediately, please ask your growth specialist to do so.

If you are billed after you sent your cancellation request email, it’s possible that support has not yet processed your cancellation request. Therefore, we will process a refund on any additional billing after you sent your cancellation request.

Yes – you may pause your subscription at any time. Simply send an email to hello@thesocialstarz.com and ask your growth specialist to pause your campaign for you. This is a great option if you’d like to keep your targets and account information ready for when you’d like to restart your campaign in the future.

Yes – it is possible to do so, but it requires a few steps. Please reach out to your growth specialist at hello@thesocialstarz.com and we will be happy to provide you with detailed instructions on how to do this, as well as answer any other questions you may have.

©2018 The Social Starz

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